Point-Audits
Our Point Audits focus on single services, which are tested in detail. It goes without saying that our testers here apply the same discretion as with the Secret Check.
A Point Audit may be concerned with e.g. the service orientation of a member of staff or the hygenic standard of the room service.
This quality check is individually tailored for your needs!
Point Audit Personnel
The appraisal of individual employees in a big hotel is not an easy task. It is hardly possible to differentiate between the performance of single members of staff and those of a team. If you wish we test specific teams or individuals. This task asks for a special feeling of our testers which is naturally provided by thanks to their experience.
We advise you to make use of this check especially if you want to employ somebody from a competing hotel.
Point Audit Services
This service contains the close examination of single services or offers of your house. Although we keep looking at the whole, we focus on weak points, e.g. cleanness. Often these problems are already known to you because guests complained or members of staff mentioned them. However the problems are not really tangible. We make them concrete and present the respective solutions.
Here we go into detail and check for obvious faults. We offer you individual solution approaches and help you implement them.
Accompanying solutions
After thourough checking we can proceed to eliminate the weak points. We take a holistic approach and therefore offer you to accompany the implementation of the solutions we advise.
Apart from appraisals and trainings we also offer support in marketing to ensure and increase the quality standard of your house.
This enables you to focus on the center of your business
– your guests!
Costs
Since the costs for the Point Audits are as individually tailored as the audits themselves we cannot give you wholesale figures here.
We will be pleased to place a free and not binding offer especially for your house and its individual needs. Let us convince you!